Returns & Refunds
Updated July 2026
Right of withdrawal (14 days)
In accordance with Directive 2011/83/EU, EU consumers may withdraw from the contract within 14 days from the day of receiving the goods, without giving any reason.
How to withdraw
Send an unambiguous statement to hello@liliumbrand.com stating your decision to withdraw and your order number. We will confirm receipt and provide the return address.
Return of goods
You must send the goods back without undue delay and in any case within 14 days from the day you communicated your withdrawal. Goods must be returned in a condition allowing their resale (unworn, unwashed, with original tags).
Return shipping costs
The direct cost of returning the goods is borne by the consumer.
Refund
We will refund all payments received from you, including the standard delivery cost, without undue delay and no later than 14 days from the day we are informed of your withdrawal. We may withhold the refund until we have received the goods back or you have supplied proof of return, whichever is earlier. The refund is issued using the same means of payment used for the initial transaction.
Diminished value
You are liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
Legal guarantee (defective or non-conforming goods)
Separately from the right of withdrawal, consumers benefit from the two-year statutory guarantee of conformity (Directive (EU) 2019/771). If the item is defective or non-conforming, contact hello@liliumbrand.com — return shipping in such cases is at our expense.